|
Shoppers hitting the New Year sales could find that goods at knock-down prices aren't necessarily the bargains they seem to be, warns Which? Legal Service. Indeed, some retailers misrepresent sale goods, using incorrect advertising and misleading price tickets, says the professional legal advice team from Which? It offers the following tips for buying in sales: Normal statutory rights apply when returning sale goods. A retailer cannot legally state, for example, that there are no returns on sale items. You still have the right to claim a refund, replacement or repair, when returning sale goods. And you're entitled to be fully reimbursed (not just for the last ticketed price of the goods) if the goods are faulty (other than advised at the time of purchase), not fit for purpose or not as described. Keep the receipt: You can return sale goods using any proof of purchase, including a bank statement or a credit card bill, but it cuts down on time and hassle to have the receipt ready. Use the plastic if you're spending over £100: If a retailer refuses to remedy problem sale goods, the credit card company has the same responsibility as the retailer - invaluable if the retailer goes bust or denies responsibility. On sale goods the original price must be clearly displayed along with the sale price: A price ticket, for example, cannot simply say Sale - £20 without specifying how much the item cost originally. The product must have been for sale at a higher price for 28 consecutive days in the previous six months at the same outlet. This is true for all sale purchases, from a new jumper to a new car, but doesn't apply to food and drink or items with a shelf life of less than six weeks.
| 
.png)